FAQ
Most frequent questions and answers
The meet and greet is a chance for us to not only get to know your animals, but also you! Solgave Animal Solutions uses this time to assess the needs of our clients and get to know the animals we hope to be working with. Whether it’s walking your dog, horse sitting at your ranch, or providing pet taxi services it’s very important that we get to customize a plan that meets both you and your animals needs. This is the time we will arrange to pick up a key as well and go over initial client forms to get started with our services!
We currently service most of Fayetteville, Farmington, Johnson, and Springdale. Occasionally we do get requests for service outside of our regular territory. These requests are always considered and certain locations can be accommodated for a small mileage surcharge. Just ask us if you’re too far and we’ll let you know.
We cover up to 3 pets! If you have more than 3 we will need you to use extended visits so we can properly care for them!
Rain? Not a problem! Snow? If travel is safe. Thunderstorms? Not if there is any lightning. In cases of inclement weather we will substitute a walk with an indoor play session as long as travel to and from your home is considered safe.
- For dog walks: As long as you contact us by 6pm the day before your visit, you will not be charged for a next-day dog walk.
- Any pet sitting service schedule adjustment must be received more than 24 hours from the first scheduled visit to avoid full payment. Pet sitting service called within one week, and prior to 24 hours will receive a credit minus a $25 convenience. Pet sitting service cancelled with more than seven days notice can be refunded in full.*
*Any of our package deals (Buying 10 or 20 units of dog walking/pet sitting) are NOT eligible to get a refund. Any pre-purchased days that were negotiated at a reduced rate and booked for more than 7 days are also not eligible for a refund. We can extend a credit for the value of days not used if contacted a week prior to service.
Due to constant changes in client schedules we cannot guarantee you will always have the same dog walker. We will, however, try our best to schedule a regular walker. Keep in mind, that no walker will ever be assigned to your dog(s) without meeting them with a familiar walker first! You will be notified if schedule changes affect your dog(s).
Of course. Just contact us as soon as possible so that we can make sure there is a place for your animal in our schedule. If you are a first time client you will also need to be sure to give us time to schedule a Meet & Greet prior to your scheduled visits.
Absolutely, because we customize our plans to suit YOUR NEEDS. These walks should be scheduled with as much advanced notice as possible to ensure our availability.
We use Quickbooks as our billing system and you can use a debit or credit card to pay that invoice. You may choose a weekly or monthly billing cycles – whichever suits your needs better. Discounts are given for clients paying in advance on monthly cycles. During the meet and greet we will go over the option that is best for you and your family.
While we cannot guarantee last minute service, Solgave Animal Solutions prides itself on going above and beyond to meet our clients expectations and will do everything in our power to meet your needs.
There is a 25$ fee for any booking less than 48 hours prior to service
Service can be requested on holidays, but cannot always be granted. Solgave Animal Solutions observes the following holidays: New Years Day, Valentine’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day. Any service scheduled on a holiday day as well as the two days before and the two days after will be subject to an additional fee.
Our general working hours are 7AM to 8PM but some visits are occasionally done later. With pet sitting we never leave more than 12 hours between final potty and morning potty.
Fill out our booking form to let us know about you and your pets and we will be in contact soon!